PRIVACY OF YOUR INFORMATION

Pesnc Limited appreciate that your privacy is important to you. With this in mind, we have put in place a number of measures to ensure that any personal details we obtain from you as a result of visiting this website is processed and maintained in accordance with the Data Protection Act 1998.

This statement provides you with details of the type of information we may obtain from you, how we store and use your information and how we protect your privacy.

For the purpose of the Data Protection Act 1998, the Data Controller is Pesnc Limited.

HOW WE OBTAIN YOUR INFORMATION

We may collect and process the following data about you:

• Information that you provide by filling in forms on our website www.cliphair.co.uk. This includes information provided when subscribing to our newsletter, placing an order or requesting further services.
• If you contact us, we may keep a record of that correspondence together with your name, address, email address, phone number and company details.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

WHAT WE DO WITH THE INFORMATION WE COLLECT

We use information held about you in the following ways:

• To ensure that content from our website is presented in the most effective manner for you and for your computer.
• To improve our products and services.
• To provide you with information, products or services that you request from us or which we feel may interest you.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email, post or telephone.

WHERE WE STORE YOUR PERSONAL DATA

Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

We protect your information by:

• Utilising an encryption and authentication process to protect our online services. This process ensures that information is scrambled before it is transmitted so that it remains private even if it is intercepted.
• We may also store manual copies of your personal information in a secure facility where access is restricted.
• Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
• Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and stored on our third party servers; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR CONSENT AND RIGHTS OF ACCESS

We will only collect and store information about you with your consent. You provide us with your consent by choosing to complete our enquiry and order forms on our website and by opting in to receive regular updates from our newsletter.

You can change your mind or remove or add your consent at any time. You have the right of access to your personal records or other information that Pesnc Limited holds about you.

PESNC COOKIE POLICY

In this section you will find information on what cookies may be set when you visit our website and how to reject or delete those cookies.

When we provide services, we want to make them easy, useful and reliable. Where services are provided on the internet, this sometimes involves placing small amounts of information on your device, for example your computer or mobile phone. This information consists of small files known as cookies and they cannot be used to identify you personally.

These pieces of information are used to improve our services for you through, for example:

• Enabling a service to recognise your device so you don’t have to provide the same information several times during one task.
• Recognising that you may already have provided a username and password so you don’t need to do it for every web page requested.
• Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they’re fast.

HOW TO CONTROL AND DELETE COOKIES

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website or any other website, you can do this through your browser settings.

Please be aware that restricting cookies may impact the functionality of the websites you visit.

THIRD PARTY COOKIES Google Analytics

Google analytics is a web analytics service provider provided by Google Inc. Google analytics sets a cookie in order to evaluate a visitor’s use of our website.

Google stores the information collection by the cookie on their servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and the purposes set out above.